Q: How do I format my award?
A: We will format your award any way you like, but we suggest an award should include:
• Name of Person Receiving the Award
• Reason for the Award
• Date or Season
For smaller items, such as medals, dog tags, trophy plates, we suggest:
• Line 1—Name or Player
• Line 2—Team or Organization
• Line 3—Date or Season
• Line 1—Company/Organization/Team
• Line 2—Place or Division
• Line 3—Date or Season
Q: How many characters can I fit on my award?
A: The number of characters on your award will vary on the type of award you order.
Q: What should I say on the award?
A: You can personalize your award with your own wording, or if you are not sure
how to personalize your award, we can suggest something for you.
Please make sure your spelling is correct when submitting your order. We are not responsible for typographical errors. Tundra Trophy & Awards will engrave your award with the text that is given
Q: Can we have our order shipped?
A: We offer shipping anywhere in Alaska! (where mailing is available)
Q: Is there a minimum order required to ship?
A: No minimum order is required, however there is a $10.00 handling fee added to your order.
Q: What shipping methods do you use and what is the cost of shipping?
A: We will ship via Priority Mail (USPS) or UPS. Upon request, we can also ship via Express Mail, if available to your location.
Q: How are shipping costs determined?
A: Shipping costs are based on the item’s size, weight, shipping method, and delivery address. If deliveries to multiple addresses are requested, your shipping cost may be higher.
Q: Do I have to pay for my order before it is shipped?
A: Yes, if we are shipping your order then payment is required up front.
Q: What if I make a mistake on my order?
A: Tundra Trophy & Awards will engrave your item as given to us, but if you catch a misspelled name or catch the mistake, please notify us as soon as possible.
Q: Can I make changes to my order after it has been placed?
A: Yes, you can make any changes to your order after it has been placed and before it has been processed.
Q: When will my order be ready?
A: We will ask you for the date you expect your awards to be completed, as well as the date of the event in order to have your order complete in a timely manner. General Turnaround Time Frame:
Stock Items may take up 1 week.
Non-Stock orders may take up to 2-3 weeks.
Custom orders may take up to 8 weeks to complete.
Q: Can I order online?
A: Tundra Trophy & Awards knows the convenience of ordering online, therefore,
we are currently in the process of making this option available.